LivePerson named a Leader in Conversational Intelligence, CX, and EX in Opus Research Report Read more
TCN Consumer Survey Reveals Significant Increases in Brands Being Abandoned for Poor Customer Service Read more
Observe.AI Research Reveals Contact Centers Are 10X More Prepared with Conversation Intelligence Read more
Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace Read more
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds Read more
Pindrop Releases a Wave of Intelligence and Investigation Tools for Its Customer Authentication and Fraud Prevention Platform Read more