Gong, the revenue AI company, announced new platform capabilities that provide revenue teams with new levels of automation, deep, actionable customer insights, and standardized knowledge sharing across the entire organization. The announcement was made at Celebrate 2024, Gong’s flagship customer event.
Gong’s new platform capabilities are designed to help revenue organizations capture the right data, generate insights, and drive actions to help them achieve greater revenue success.
“For AI to be truly valuable to a revenue team, we don’t just need tools that save us time by automating tasks, but ones that emphasize precision, accuracy, and nuance,” said Matt Rosenberg, Chief Revenue Officer, Grammarly. “More advanced AI solutions enable teams to uncover new insights, empowering us to improve our strategies and ultimately drive success as we scale.”
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Driving Insights, Automation, and Standardization with Gong Revenue AI
The next phase of enterprise AI enables businesses to tailor the technology to power business applications across their organization. Today, this process is resource-intensive, requiring developers to write code that maps the right data to business systems. To address this challenge, Gong unveiled two innovations to the Gong Revenue AI Platform that eliminate the need for code and rely on natural language instead of complex prompts.
- With AI Brief, revenue teams can define tailored briefing templates depending on the information they need summarized and how. They can choose from predefined templates, such as AI Brief for Account Handoffs or AI Brief for Win-Loss Reports, or create custom templates by specifying – using natural language – the information they want summarized and in what way, based on data captured throughout the account and deal history.
Previously, most sellers spent considerable time creating account briefs of inconsistent quality. This resulted in poor account handoffs, missed revenue opportunities, and unhappy customers. Now, every seller can generate high-quality briefs in under a minute to improve critical information sharing and deliver high-caliber customer experiences.
- Gong is bringing new automation to sales coaching with AI Scorecard Answers. Enablement leaders can create a scorecard and then create a prompt with Gong’s Ask Anything (for example, “Did the rep confirm the next steps?”), and Gong will run the prompt on the call recording. Gong AI speeds the coaching process by automatically finding answers to questions and pre-populating suggested key points for the manager. By applying natural language prompts to calls, AI Scorecard Answers can save sales leaders the time traditionally spent on full call reviews and provide efficient, accurate feedback for reps to act on, raising performance.
“We know AI is already being used in revenue teams to make individuals more efficient and productive, but the opportunity ahead is using AI to systematize best practices tops-down across the organization,” said Eilon Reshef, co-founder and Chief Product Officer, Gong. “To drive value from this organization-level approach, teams need to be able to take a degree of customization over the solutions they implement so that the solutions deliver specific, targeted, enterprise-grade results.”
Reporting and Insights Integrated into Workflows
Gong is integrating additional reporting directly into revenue teams’ workflows as part of its new Revenue Analytics capabilities. These capabilities allow operations teams to define metrics and targets, and create dashboards that visualize progress against those metrics within Gong. This gives sales leaders and their teams a single source of truth from which to manage their pipeline, forecast accurately, and deliver more reliable revenue.
SOURCE: PRNewswire