Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform Read more
New Harvard Business Review Analytic Services Research Finds Effective Customer Engagement is Business Critical Amid Economic Uncertainty Read more
Bain & Company, the inventor of NPS, launches NPSx, a new digital venture focused on customer experience training and certification Read more
SuiteCX positioned as the Leader in the 2022 SPARK Matrix for Customer Journey Mapping (CJM) by Quadrant Knowledge Solutions Read more
Doxim named a Major Player in the IDC MarketScape: Worldwide Customer Communications Management (CCM) 2022 Vendor Assessment Read more
Not Surprised, Not Delighted: Only a Third of Customers are Happy with their Brand Relationships Read more