On November 7, 2024, RingCentral, a leader in AI-driven business communications, partnered with Verint, a prominent company in customer experience (CX) automation, to enhance its RingCX platform. This strategic alliance aims to provide RingCX customers with advanced workforce engagement management (WEM) and CX automation solutions. By integrating Verint’s technology, RingCentral will offer its clients improved options that complement its existing AI features, thereby boosting employee productivity and enriching customer interactions.
Vlad Shmunis, CEO of RingCentral, emphasized the importance of this collaboration for enhancing the value of RingCX, particularly in mid-sized and enterprise markets. He stated that the integration with Verint’s industry-leading solutions is crucial for delivering a comprehensive customer experience platform. Dan Bodner, CEO of Verint, highlighted that this partnership will enable RingCentral’s customers to leverage significant AI-driven outcomes through the Verint Open Platform.
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Key features for RingCX users include enhanced WEM capabilities that improve employee productivity, AI automation for streamlining customer interactions, intelligent virtual agents for 24/7 support, and a central repository that ensure quick access to accurate information. This partnership represents a significant step forward in providing innovative solutions to meet evolving customer engagement needs as companies increasingly adopt AI technologies in their operations.