Echo AI announced a transformative expansion of its platform and a strategic rebrand, marking a new era in conversation intelligence. This release represents the company’s expansion beyond contact centers and into the entire organization—enabling leaders to act on real-time intelligence from every customer conversation.
“Every customer touchpoint should echo throughout the company. No word should be wasted,” said Alex Kvamme, CEO of Echo AI. “With Echo AI, we’re revolutionizing how companies engage with their customers. Our platform doesn’t just analyze customer conversations with unprecedented depth; it now turns every word, every insight, into actions. This capability is vital in driving conversions, increasing retention, and reducing operational costs.”
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Earlier this year, Echo AI unveiled its groundbreaking Conversational Intelligence (CI) solution, the first of its kind to be built from the ground up on Generative AI. Less than a year since its launch, CI now is enabling organizations to process millions of customer interactions to uncover hidden insights from their customer conversations. The platform’s meteoric growth underscores Echo AI as one of the few platforms truly harnessing the power of AI to bring transformative applications to market.
Introducing Conversation Actions
Echo AI’s latest feature, Conversation Actions, redefines the potential of conversation intelligence. This capability enables real-time, automated actions in response to customer conversations. For example, if a customer expresses interest in an additional product on a call, Echo AI detects it and can now trigger a promotion campaign in a Marketing Automation Platform or Customer Data Platform. Conversation Actions builds on Echo AI’s already robust integration infrastructure, adding support for Klaviyo, Salesforce Marketing Cloud, Braze, Hubspot, and others.
Kvamme adds, “Insights from conversations are extremely valuable but perishable, and it’s physically impossible to act on each one at scale. With Conversation Actions, these insights are immediately actionable, ensuring that every word your customers say isn’t wasted.
An industry first, this capability positions Echo AI uniquely as a source of valuable insights and a direct driver of business growth and efficiency.
SOURCE: PRNewswire