Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds Read more
Pindrop Releases a Wave of Intelligence and Investigation Tools for Its Customer Authentication and Fraud Prevention Platform Read more
Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance in Contact Centers Read more
Ribbon Showcases Comprehensive Solutions Portfolio for Enabling Secure Hybrid Work Environments at Channel Partners Conference & Expo Read more
UJET Ranked #1 in Both Enterprise and Mid-Market User Satisfaction For Contact Center Operations Read more
Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for Enterprise Contact Center Move to the Cloud Read more
Frost & Sullivan Recognizes Teleperformance as Growth and Innovation Leader in the Asia-Pacific Customer Experience Outsourcing Services Market Read more