Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance… Business Wire May 25, 2022 Auto QA accelerates quality assurance and coaching workflows for faster business-improving impact at scale …
Khoros Reveals How to Best Retain Contact Center Agents with AI and Automation Business Wire May 2, 2022 New whitepaper addresses major agent pain points and strategies to improve their satisfaction and help them manage growing…
Ribbon Showcases Comprehensive Solutions Portfolio for Enabling Secure Hybrid Work Environments at… PR Newswire Apr 12, 2022 Extensive portfolio enables Ribbon partners to deliver secure cloud migrations to rapidly growing UC platforms like Microsoft…
UJET Ranked #1 in Both Enterprise and Mid-Market User Satisfaction For Contact Center Operations Business Wire Mar 31, 2022 Leader for 8th Consecutive Quarter, Earning 95 out of 100 Score in Usability UJET, Inc., the world’s most advanced cloud…
Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for… PR Newswire Mar 21, 2022 Native integration on the Bandwidth platform with the leading fraud and authentication solution gives enterprise contact centers a…
Frost & Sullivan Recognizes Teleperformance as Growth and Innovation Leader in the Asia-Pacific… PR Newswire Mar 14, 2022 Teleperformance continues to be a preferred partner for fast-growing and leading companies looking to redesign their CX and…
Observe.AI’s New Offering for High-Volume B2C Sales Fuels Scalable, Sustainable Revenue Growth Business Wire Feb 10, 2022 Observe.AI helps B2C customers across verticals achieve breakthrough levels of performance and productivity, including 40% revenue…
Ameriprise Financial Recognized by J.D. Power for Providing an Outstanding Customer Experience Business Wire Feb 10, 2022 2022 marks the third consecutive year Ameriprise has earned the J.D. Power Customer Service Certification For the third year in…
Observe.AI ranked G2 2022 Leader in Speech Analytics & Quality Assurance for Contact Centers Business Wire Jan 27, 2022 Users cite Observe.AI as Easiest Setup and Fastest Implementation, Easiest to Use, and Easiest to do Business With Observe.AI,…