Insights

Most teams think they’re using AI. They’re not. They’re just chatting with it. Open a tool, type a prompt, copy the output.…

Subscription fatigue is real. People are canceling, trimming, questioning every recurring charge. It looks like the model is…

Marriott Bonvoy looks like a loyalty program on the surface. In reality, it behaves more like a data engine that quietly drives a…

In 2024 many brands still ask the same naive question. Is loyalty a feature you turn on in your CRM or is it an engine that drives…

RFM didn’t fail. It just can’t keep up anymore. Recency, frequency, monetary. Clean. Simple. Comfortable. And completely blind…

Something has clearly shifted, and it did not happen overnight. It crept in slowly. One bad recommendation here, one irrelevant ad…

Most loyalty programs feel like digital punch cards that say collect points and get a reward. That’s fine if you want a coupon,…

Everyone is talking about the death of the cookie like it is the apocalypse. That’s the headline you see everywhere, but honestly…

For more than a decade, marketers have been told that digital advertising’s greatest advantage is scale. Programmatic technology…

For years, marketing ran on borrowed data. Third-party cookies did the heavy lifting, and brands got comfortable. That comfort is…