Stack & Platforms

FirstComm has launched AscendOne, a next-generation unified communications service. It combines voice, messaging, meetings,…

Bynder, a global leader in AI-powered enterprise DAM, has expanded its leadership team with the appointment of Doug Shepard as…

Akeneo, the Product Experience (PX) leader, unveiled its Winter Release, a suite of high-velocity capabilities engineered to solve…

Real-time insights combined with long-term trend analytics reveal how AI bots affect revenue, search traffic, and escalate origin…

In 2026, the idea of a single source of truth feels comforting but outdated. Customer data no longer lives in one place or behaves…

Batch processing is quietly killing modern customer experience. You do not notice it at first. Everything looks fine. The…

Highspot, positioned as the only agentic platform purpose-built for go-to-market (GTM) performance, has announced…

Plume Design, Inc. (“Plume”) is a well-known provider of smart services for ISPs. It supports connected homes and…

The Power of Intelligent CX and AI Come Together to Transform How Enterprises Deliver Exceptional Customer Experiences…

Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer…