Intermedia Expands Archiving Support for Microsoft Teams

Intermedia Cloud Communications, a global leader in AI-powered communications, collaboration, and customer engagement solutions, has expanded Intermedia Archiving to support Microsoft Teams users who utilize Intermedia Unite® Unified Communications (UC) and Intermedia Contact Center (CC) integrated within Microsoft Teams. Intermedia is the first to unify Teams, UC, CC, and archiving within a single, fully integrated solution—eliminating the need for multiple vendors and streamlining communication management for businesses of all sizes. With this enhancement, organizations can now capture, store, and manage Microsoft Teams chat and meeting interactions alongside Unite voice, SMS, and Contact Center communications (including voice, email, SMS, webchat, and other digital channels). Additionally, support for M365 Email archiving is coming soon, creating a centralized, compliance-driven repository accessible through a single, intuitive interface. Intermedia has long been committed to simplifying business communications by eliminating the need for multiple providers. This expansion aligns with that mission, offering businesses a seamless, secure, and cost-effective way to archive and manage communications within Microsoft Teams, Microsoft 365, and their Intermedia solutions—all within a single, affordable package. As a Microsoft Certified Solutions Partner (formerly Gold Partner) for over 15 years, Intermedia continues to deliver seamless enterprise-grade integrations with Microsoft solutions, reinforcing its dedication to simplifying communications and data management for businesses.

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Meeting the Rising Demand for Secure Unified Communications Archiving With regulatory demands increasing and businesses managing sensitive communications across multiple platforms, having a secure, integrated solution for retaining and managing business interactions is more essential than ever. "The ability to securely archive and manage interactions across platforms is no longer a 'nice-to-have'—it's a business necessity," said Jim Lundy, Founder, CEO & Lead Analyst, Aragon Research. "With regulations evolving and businesses generating vast amounts of conversational data across UC and Contact Center platforms, organizations need a reliable, compliant way to store and analyze these interactions. Intermedia's expansion of Unified Archiving for Microsoft Teams, Unite, Contact Center, and M365 Email provides businesses with a centralized, secure repository for storing and analyzing communications, which may help them govern communications and explore the potential for analytics." Unlocking AI-Powered Business Intelligence Through Archiving Beyond compliance and security, Intermedia Archiving empowers businesses to harness the full potential of their communications data. By consolidating Microsoft Teams, Intermedia Unite, Contact Center, and M365 Email into a structured, unified repository, organizations can leverage AI and analytics tools to:

• Identify emerging business trends.
• Uncover operational inefficiencies and mitigate risks.
• Discover new revenue opportunities through customer interactions.

"With Intermedia Archiving, businesses aren't just protecting their data—they're building an invaluable resource for AI-driven business intelligence," said Irina Shamkova, Chief Product Officer at Intermedia. "By enabling seamless archiving for Microsoft Teams users with Intermedia Unite, Contact Center, and M365 Email, we're giving businesses a way to safeguard critical interactions while unlocking insights that improve decision-making, enhance customer engagement, and drive smarter business operations." Why Intermedia's Integrated Archiving Stands Out

• Seamless Microsoft Teams Archiving – Capture and retain Teams chat and meetings, Unite calls and SMS, and Contact Center interactions (voice, chat, email, and SMS) in one secure platform.
• Integrated M365 Email Archiving (Coming Soon) – Retain and manage M365 Email, including attachments, with future expansion planned for other platforms, such as Google Gmail and Microsoft Exchange.
• One Provider, One Solution – No third-party tools required—Intermedia delivers Teams, UC, CC, M365 Email, and archiving in a fully integrated package.
• Compliance-Ready Storage – Secure, tamper-proof archiving that meets industry, state, and local compliance requirements.
• AI-Powered Business Insights – Retain structured UC, CC, and M365 Email data for analysis through AI and analytics tools to uncover trends, mitigate risks, and identify new opportunities.
• Advanced Search & Retrieval – Quickly locate and retrieve archived communications with powerful contextual search, preview, and playback features.
• Enterprise-Grade Security & Access Controls – Protect sensitive data with encryption, single sign-on (SSO), and role-based access controls.

With this expansion, businesses can now activate Intermedia Archiving across Microsoft Teams, UC, Contact Center, and M365 Email, ensuring enhanced compliance, security, and business intelligence capabilities—all within a single, integrated platform.