Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency News Desk Mar 27, 2024 Calabrio, the workforce performance company, announced general availability of its new generative artificial intelligence…
Medallia Named a Strong Performer in Real-Time Interaction Management by Independent Research Firm News Desk Mar 27, 2024 Medallia, Inc., the global leader in customer and employee experience, announced that it has been named a Strong Performer in The…
CallMiner Named a Leader in the 2024 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge… News Desk Mar 27, 2024 CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced that it has been named…
Digital River Unveils eCompass, a New Solution to Drive Strategic Growth and International Expansion News Desk Mar 27, 2024 Digital River, a global ecommerce enabler directly connecting brands and buyers, announced eCompass, a new solution that will help…
SurveyMonkey Promotes Strategic AI, Communications, and Engineering Leaders as Business Momentum… News Desk Mar 27, 2024 SurveyMonkey, a global leader in online surveys and forms, has announced the promotions of three executives: Jing Huang is vice…
Locafy Launches Hotfrog Proximity Page Application Built in Collaboration with Yext News Desk Mar 26, 2024 Locafy Limited, a globally recognized software-as-a-service technology company specializing in programmatic “Entity-Based” search…
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences News Desk Mar 26, 2024 Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As…
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer… News Desk Mar 26, 2024 CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of…
Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer… News Desk Mar 26, 2024 Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the…
Sourcepoint Partners with Freestar to Provide Access to Portfolio of Leading Privacy Solutions News Desk Mar 26, 2024 Sourcepoint, the practical privacy software company trusted by the world’s most influential brands, announced a partnership with …