UJET Introduces Agentic Experience Orchestration to Transform CX Operations
UJET have introduced a set of customer experience software architecture, called Agent Experience Orchestration (AXO) which will…
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Zendesk to Acquire Forethought to Advance Self-Improving AI for Customer Service
Zendesk has announced its final deal to acquire the AI startup Forethought, and the move is intended to enhance its customer…
Sinch Introduces Voice Relay to Enable Real-Time AI-Powered Phone Conversations
Sinch, which offers a global communications platform, has developed Voice Relay, which enables AI agents to be given…
Nextdoor Introduces AI Click Optimisation to Boost Hyperlocal Advertising Performance
Nextdoor has announced a new Click Optimisation tool that makes use of artificial intelligence to help brands attain a higher…
CallMiner Introduces Advanced Agentic AI Capabilities to Accelerate CX Automation
CallMiner has announced new advancements in its agentic artificial intelligence technology with the focus being on speeding up the…
CobbleStone Software Expands VISDOM AI for Collaboration
CobbleStone Software has rolled out significant enhancements to its VISDOM artificial intelligence technology…
Zen Media Launches GEO GPT to Track Brand Visibility in AI-Generated Answers
Zen Media has introduced GEO GPT™, a new analytics tool designed to help companies measure how often their brands appear in…
Forsta Launches AI Market Research Agents to Speed Insight Generation
Forsta, a Press Ganey company specializing in experience and research technology, has introduced a new set of…
Picsart Introduces AI “Faceless” Tools to Power the Next Wave of Influencer Content
Picsart, a creative AI-powered platform, has launched two new AI-driven video generation tools, Persona and…
Onetag Acquires Aryel to Build an Integrated Value Exchange for Programmatic Advertising
Onetag has announced the acquisition of Aryel in a strategic move to redefine how value is created and delivered in programmatic…