Gupshup Launches Domain-Specific ACE LLM to Transform Conversational Experiences

Gupshup, the world’s leading conversational engagement platform, announced the launch of ACE LLM, a domain-specific family with large language models, specializing in functions such as marketing, commerce, support , HR and IT, and sectors such as banking, retail, utilities and more. Built on foundational models such as Meta’s Llama 2, OpenAI GPT-3.5 Turbo, Mosaic MPT, Flan T-5 and others, ACE LLM has been meticulously tailored for specific roles and industries and is also equipped with security controls and enterprise-grade protections.

ACE LLM enables companies to quickly and effectively transform conversational experiences at various stages of the customer lifecycle. From product discovery, lead generation, and commerce to troubleshooting and customer support, these models enable more accurate, human-like interactions, delivered with speed, scale, and compliance, along with data governance, while maintaining a lower total cost of ownership.

Available in sizes from 7 to 70 billion parameters, ACE LLM generates text in over 100 languages ​​including Spanish, Portuguese, French, German, Bahasa, Arabic, Mandarin, Hindi, and English, among others. ACE LLM can be even more powerful in conjunction with journeys integrated with Gupshup ‘s Conversational Engagement Platform , as it enables goal-driven business conversations that drive conversions.

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In a recent survey conducted by Gartner, 68% of executive leaders believed that the benefits of generative AI outweighed its risks. However, despite this widespread recognition, corporate use of generative AI around the world has been hindered by concerns over cost and data security. ACE LLM addresses these issues, enabling companies to harness the transformative power of generative AI.

Protections built into ACE LLM eliminate irrelevant and out-of-context responses. When combined with a company’s knowledge base, the increased levels of accuracy and transparency make the result ready to handle dynamic user conversations. In addition, this unique LLM also supports enterprise-grade controls for accuracy, source data limits, tone, auditing, teaching mode for non-generative responses, automated testing and analytics.

“To harness the full power of the base LLMs, companies need to adjust them to their domain requirements and insert additional safeguards around security, compliance and relevance, as well as ensuring data residency and cost efficiency,” says Beerud Sheth , CEO and co-founder of Gupshup. ” Gupshup is excited to launch the ACE LLM family of domain templates, which are tailored to fill this gap, thereby enabling companies to transform customer experiences.”

SOURCE : PRNewswire