Satisfi Labs, an AI-powered Conversational Experience Platform for destinations and experiences, announced a partner integration with carbonhouse, the most trusted web development partner for venues and the arts. The collaboration will expand both carbonhouse and Satisfi Labs’ partner ecosystems and enhance how customers interact with venue websites. The AI-powered integration makes website engagement more conversational and drives more on-site engagement by bridging digital communication with the physical environment.
Satisfi Labs and carbonhouse are creating a connected ecosystem between technology partners and venues in the live events space. Leveraging its proprietary technology, Satisfi Labs has developed an application that enriches and structures carbonhouse’s event and FAQ feeds for conversational experiences. This integration utilizes large language models (LLMs) to conversationalize data so dynamic content can be leveraged for generated responses. By streamlining website data, this new integration offers automated, personalized, and frictionless responses through chat, empowering users to take more action and enhance the overall website experience. Venues such as SoFi Stadium, YouTube Theater, AMALIE Arena, and Kia Center.
“The conversational AI landscape is at a pivotal point, and our clients and end-users are continuing to demand more intuitive and connected chat experiences,” said Donny White, CEO of Satisfi Labs. “We are excited to integrate our LLM-enabled technology with carbonhouse data to expand the conversational experience for live events and venues.”
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“We are thrilled to be teaming up with Satisfi Labs to bring this transformative technology to the live events space,” said Brandon Lucas, President carbonhouse. “Venue guests and fans demand the best experience when it comes to attending events, and carbonhouse is committed to building an ecosystem between partners that elevates the website and venue experience.”
Satisfi Labs recently announced its acquisition of Factoreal, an omnichannel marketing automation platform, to accelerate the expansion of its connected partner ecosystem. carbonhouse joins other Satisfi Labs channel partners like AXS, accesso Technology Group, and Simpleview on their shared goal of enhancing the guest experience through conversations.
SOURCE: PRNewswire
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