Salesforce Unveils Agentforce 2dx: Advancing Autonomous AI to Revolutionize Workflows and Enterprise Efficiency

Salesforce, the leading AI-driven CRM platform, has introduced Agentforce 2dx, the latest iteration of its digital labor solution designed to seamlessly integrate autonomous AI agents into enterprise workflows. This release goes beyond traditional user-initiated chat interfaces, enabling proactive AI agents to operate independently within business processes—enhancing efficiency, agility, and scalability without continuous human supervision.

With Agentforce 2dx, organizations can embed AI-driven agents directly into their existing data systems, business logic, and user interfaces. These agents anticipate business needs and take dynamic actions, streamlining operations across customer and employee workflows.

Empowering Developers with Enhanced Tools

Agentforce 2dx introduces a suite of low-code and pro-code tools, equipping Salesforce developers with the ability to configure, test, and deploy AI agents more effectively. Advanced analytics provide real-time insights, enabling teams to monitor, debug, and optimize agent performance with confidence.

To support experimentation and development, Salesforce is launching the Agentforce Developer Edition, a free environment where developers can prototype AI agents using Agentforce and Data Cloud, Salesforce’s hyperscale data engine.

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Introducing AgentExchange: Expanding the AI Agent Marketplace

Salesforce also unveiled AgentExchange, a trusted marketplace and community embedded within Salesforce. This platform enables partners to capitalize on the rapidly growing $6 trillion digital labor market by offering pre-built templates and components. Businesses benefit from streamlined Agentforce deployments, reducing time and resources required to implement AI-driven automation.

AgentExchange launches with over 200 initial partners and a diverse selection of pre-built actions, each vetted through rigorous security reviews and backed by customer feedback. This ensures enterprises can quickly deploy AI agents across industries with confidence.

Strengthening the Agentblazer Community

Agentforce 2dx debuts alongside the Agentblazer community, an inclusive network for Salesforce admins, developers, CTOs, and IT leaders. Participants can engage in best-practice sharing and skill-building via Trailhead, empowering them to build agent-first enterprises.

“Companies today have more work than workers, and Agentforce is stepping in to fill the gap. By extending digital labor beyond CRM, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers. With deep integrations across Salesforce’s digital labor platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labor market.” – Adam Evans, EVP and GM of Salesforce’s AI Platform

The Shift to Agentic AI: Why It Matters

As 96% of developers recognize the potential of AI agents to enhance the developer experience, Agentic AI marks a significant shift in automation. Unlike conventional AI chatbots that rely on predefined prompts, Salesforce’s AI agents autonomously interpret data, execute tasks, and optimize workflows in real time.

By embedding AI within enterprise applications, workflows, and processes, these intelligent agents not only assist but act, representing the next leap in business automation.

“OpenTable is partnering with Salesforce’s Agentforce Platform to help OpenTable’s customer service agents better serve our restaurants and diners. Three weeks in, it is handling 73% of all restaurant web queries. This is a 50% improvement from our previous tool and we expect this number to further increase once Agentforce is launched to the general audience.” — George Pokorny, Senior VP of Global Customer Success at OpenTable

Key Innovations in Agentforce 2dx

Seamless AI Orchestration Across Systems

Deploying AI-driven agents is now simplified and more powerful with new integration tools:

• Agentforce API: Enables direct integration into backend systems, allowing agents to trigger actions such as ERP order processing or automated loan application verifications.
• Agentforce Invocable Actions: Embeds Agentforce within Salesforce logic (Flow and Apex), allowing automated responses to business events.
• MuleSoft for Agentforce: Leverages MuleSoft Topic Center and API Catalog to simplify AI agent deployment across diverse systems, ensuring seamless automation and data enrichment.
• Agentforce in Slack Workflow Builder: Allows AI agents to interact dynamically within Slack’s no-code automation tools.
• Agentforce Employee Template: Facilitates easy deployment of AI agents across Slack and Salesforce for employee-driven workflows.
• Agentforce Surfaces & Cards: Enhances AI-driven interactions with dynamic, channel-specific content delivery and reusable Salesforce Lightning components.
• Tableau Semantics: Structures enterprise data for enhanced AI-driven insights and decision-making.

Advanced Tools for AI Development and Testing

Agentforce 2dx also introduces enhanced pro-code and low-code solutions for seamless AI development:

• Agentforce Developer Edition: Provides a free environment with 10GB of Data Cloud access and 150 LLM generations per hour.
• AI Assistance in Agent Builder: Automates AI agent configuration, helping developers refine responses and troubleshoot performance issues.
• Testing Center: Enables large-scale AI testing with automated test case generation in Salesforce Sandbox.
• CLI & VS Code Support: Supports pro-code development, allowing engineers to build, test, and manage AI agents efficiently.
• DX Inspector: Offers deep visibility into Agentforce metadata and configurations, streamlining AI agent adjustments.
• Agentforce Interaction Explorer: Delivers detailed analytics on agent performance, providing insights into user interactions and AI-driven recommendations.