LocaliQ ANZ Launches AI Voice Agent to Help SMBs Capture and Convert Every Customer Call

LocaliQ ANZ, the digital marketing solutions subsidiary of USA TODAY Company, has revealed the roll-out of their advanced generation AI Voice Agent which is an upgraded version of the firm’s artificial intelligence-driven lead management platform known as Dash by LocaliQ.

With the new roll-out, Dash by LocaliQ can now facilitate seamless conversations between local enterprises and potential leads, giving local firms the ability to connect with their prospects at any time, thus decreasing lost opportunities.

With the use of AI voice technology, LocaliQ ANZ intends to assist local companies in converting more inbound inquiries to paying clients.

Always-on customer engagement for modern businesses

Small and medium-sized businesses struggle a lot because of not being able to answer the calls or inquiries made to them right away.

In many cases, failing to take action means losing money right away, especially when the person calling is already set on making a purchase or appointment.

“Across Australia and New Zealand, local businesses work hard to generate enquiries, but too many opportunities are still lost, simply because no one is available to answer the phone or manage bookings in the moment,” said Rooman Osmany, Head of Product at LocaliQ ANZ.

The new AI Voice Agent is designed to solve this challenge through 24/7 voice interactions, ensuring that every customer enquiry is addressed, even outside standard business hours.

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Powered by advanced conversational AI, the solution can:

• answer customer questions instantly
• qualify incoming leads
• address common objections
• guide users toward the next conversion step
• support bookings and quote requests

Unlike traditional call answering systems or basic automation workflows, Dash is built not only to capture leads but to actively improve conversion outcomes.

Closing the gap between enquiry and booking

One essential addition that comes with this platform is the AI-based Scheduler tool that helps schedule an appointment easily during any live conversation.

There will be no need for callback requests or messages; instead, the customers will get their appointments instantly.

This removes friction from the buying journey and significantly reduces lead drop-off.

The scheduler connects directly to business availability, calendars, and predefined business rules to ensure appointments are confirmed in real time.

“With Dash Voice Agent and Scheduler, we’re removing the gap between a customer raising their hand and a business being able to respond helping SMBs capture and convert leads instantly” said Rooman Osmany.

For service-based SMBs, this capability is especially valuable in industries such as healthcare, home services, automotive, professional services, and local retail.

AI-powered capabilities designed for lead conversion

The new platform includes several advanced AI features built to improve sales responsiveness and lead quality.

Key capabilities include:

• Voice Conversational AI – A constant service that communicates with customers all day and all night
• AI Phone Call Handling & Transcription – Instantly transcribes inbound phone conversations and provides useful insights
• Smart AI Scheduler – Makes appointments right in the calendar depending on availability and prioritization of leads
• Real-Time Lead Scoring – Recognizes high-potential leads via AI analytics
• Sentiment & Intent Analysis – Detects customer sentiment, urgency, and intent to buy

Statistics provided by LocaliQ show that 1 out of 4 inbound phone calls are not answered.

A strategic move in SMB marketing technology

The announcement is a testament to LocaliQ ANZ’s commitment to AI-based lead conversion technology.

In light of growing emphasis on responsiveness and always-on services, AI voice agents have become crucial components in modern lead management systems.

When it comes to SMBs running operations in highly competitive local environments, the capability to handle all calls and convert leads instantly could result in a significant revenue advantage.

By introducing its latest AI Voice Agent solution, Dash, LocaliQ ANZ is establishing itself as an industry leader in AI-based SMB growth solutions in the ANZ region.