MIT SMR Connections Study: AI is the Power Tool of CX
Research from MIT SMR Connections uncovers best practices of highly successful CX teams to win business and loyalty
A new global…
NICE Workforce Optimization Recognized for Delivering Proven Business Success by Metrigy Research
NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated
NICE announced that it has been…
Spectro Cloud Closes $40M Series B Round to Accelerate Growth and Kubernetes Management Platform…
Series B funding follows July close of $20 million Series A round, bringing total investment to $67.5 million
Announcement…
Qualtrics Launches Workplace Safety and Well-Being Solutions
Nearly 3 in 4 U.S. employees say health and safety are a top concern when deciding where to work
Employers can address employees’…
Triton Digital Announces New Automated Ad Placement System for Omny Studio
Ad Marker Rules System Enables Publishers to Create Duration-Based Rules for Automated Pre, Mid, and Post Roll Reminders
Triton…
Klaviyo Unveils New Visual Brand Identity
Comprehensive rebrand effort celebrates brands having full ownership over their data, relationships, customer experience, growth,…
One IBC Group Focuses on Digital Transformation and Innovation in the Corporate Service Industry
One IBC Group, an international corporate service provider with 12 years of experience and a global outreach, highlighted in its…
Swell Continues Massive Growth Streak With New Senior Vice Presidents of Sales and Customer…
Swell, the customer experience platform for local businesses, announced that its leadership team will be expanding with new SVPs…
ZINFI Earns “Leader” Designation in Spring G2 Grid Reports on Both Partner Management…
ZINFI also holds #1 G2 Satisfaction Score and #1 Usability Score in both software categories in G2's current real-time rankings…
Jersey Mike’s Subs Appoints SOCi as New Global Platform of Record for Localized Marketing
Jersey Mike's Subs announced it has appointed SOCi, Inc. as its global platform of record for localized marketing. Jersey Mike's,…