Dialpad Delivers AI Contact Center Advancements With No-Code Digital Channels and Virtual Agents
Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting…
Insurers in Australia Turn to BPO Providers to Improve Customer Experience
ISG Provider Lens™ report sees BPO providers helping insurance carriers cut costs, replace legacy IT systems and meet rising…
Zeta Acquires ArcaMax to Enhance Data Cloud and Extend Zeta Marketing Platform Capabilities
Highly complementary acquisition grows Zeta’s first-party data ecosystem and integrates new touchpoints into the Zeta Marketing…
Sitel Group® Wins Silver Award for People-Centric Response to COVID-19 in 2022 Stevie® Awards for…
Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been…
Yealink Powers the Future Workplace with Microsoft Teams Collaboration Devices
Yealink, a leading global unified communications (UC) solution provider, has officially unveiled its new Yealink MeetingBoard 65…
NWN Carousel Awarded Texas Department of Information Resources Contract for Unified Communications,…
With Total Annual Contract Value of $300M; New Cloud Services Are Now Available for State Agencies, Cities, Counties, Special…
Drips CEO Appointed to Professional Association for Customer Engagement Executive Committee
Founder of AI-Powered Conversational Outreach Platform Named to the Executive Committee of Consumer Advocacy Organization…
Demandbase Named a Leader in Account-Based Marketing Platform Report by Independent Research Firm
Demandbase, the Smarter GTM™ company for B2B brands, announced it has been included in The Forrester New Wave™: Account-Based…
6sense Named a Leader in Account-Based Marketing Platforms Report
Independent research firm report states that 6sense "leads with a robust solution that enables full-lifecycle marketing"…
ULAP Teams Up with Zoom to Deliver Intelligent Collaboration Solutions in the Asia Pacific
The collaboration further strengthens ULAP's capability to support global SaaS vendors expansion into emerging markets
ULAP,…