Playvox Steps up Customer Service Efficiency for SoFi
Playvox adoption increased by 30 percent due to its rapid time-to-value and unique actionable insights
Playvox, the leading…
NICE CXone Gets Top Honors for Contact Center Platforms in Metrigy Research
NICE’s end-to-end integrated contact center platform, CXone, delivers proven business success and is highly ranked by customers…
New Salsify Report Helps Brands and Retailers Overcome Commerce Barriers
Salsify, the Commerce Experience Management (CommerceXM) platform empowering brand manufacturers, distributors, and retailers to…
iQmetrix to Acquire Digital Experience Platform and Activation Solutions from Synchronoss for…
iQmetrix, North America’s leading provider of telecom retail management software, has announced that it has entered into a…
Customers Give Verint Top Scores in New Workforce Optimization Market Report
Verint®, The Customer Engagement Company, announced that it has received top scores in multiple customer satisfaction categories…
Gymshark Boosts Order Rates, Cart Additions, and Customer Engagement with Algolia Recommend
AI-powered recommendations increase Black Friday new user order rates by 150% compared to the previous period
Algolia, the…
GBK Collective Partners with B2B Think Tank Founder Jann Schwarz, Building on Its B2B Marketing…
GBK Collective, a leading marketing strategy, consumer behavior and analytics consultancy, today announced the appointment of Jann…
Leading Technology Providers Across the Digital Commerce Ecosystem Launch the Commerce Experience…
CommX Was Founded by Bloomreach, Fast, Mirakl, ShipBob, and Sinch, and is Fueled by Insights From CommerceNext
Leading…
Forbes Recognizes ChurnZero as One of America’s Best Startup Employers 2022
ChurnZero named one of the best places to work based on growth, reputation, and employee satisfaction
ChurnZero, a leading…
Enterprises Make Customer Experience a Top Priority to Compete in the Digital-First Economy, says…
- 88% of respondents consider delivering an outstanding customer experience (CX) an important goal with 38% expecting top-line…