Ada, an AI-native customer service automation company, announced rapid adoption of its award-winning Voice AI solution which was…

Yellow.ai, a global leader in Conversational AI, announced that its generative AI-powered ChatBots and VoiceBots solution for…

Jitterbit, a global leader for empowering transformation through automation, announced the results of its “2023 State of Customer…

Spryker, the leading platform for Enterprise Marketplaces, Thing Commerce, and Unified Commerce, has announced that Turck, a…

Customer service refers to the support and advice offered by a company to its customers before and after they purchase or use a…

On November 18, 2024, Mitel, a global leader in business communications, introduced Mitel CX, its innovative AI-driven customer…

Kaon Interactive, a leader in interactive sales and marketing applications, is proud to be included in the prestigious Aragon…

Klaviyo, the company that powers smarter digital relationships, introduced Extended ID in limited availability, a solution that…

Although it still sounds futuristic, sales teams currently utilize artificial intelligence on a daily basis, and its use is…

On November 7, 2024, BearingPoint launched the Persona Engine, an innovative AI-driven platform designed to enhance customer…