eGain Announces AssistGPT for CCaaS at Enterprise Connect
eGain, the leading AI knowledge platform for customer service, announced the availability of its AssistGPT generative AI service…
Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience…
MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer…
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As…
CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer…
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of…
Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer…
Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the…
Sourcepoint Partners with Freestar to Provide Access to Portfolio of Leading Privacy Solutions
Sourcepoint, the practical privacy software company trusted by the world’s most influential brands, announced a partnership with …
Clinch Marks Industry Milestone as the First Client-Side Ad Server to Integrate Unified ID 2.0
Clinch, the leader in dynamic ad serving and personalization and creator of Flight Control, the Omnichannel Campaign Activation…
Digital River Named 2024 Adobe Digital Experience Platinum Promotion ISV Partner of the Year
Digital River, a strategic partner for brands aiming to simplify and accelerate global growth, announced it has been recognized as…
Front appoints new CEO to lead next phase of AI growth and innovation
Front, the modern customer service platform, announced that co-founder Mathilde Collin is taking over as Executive Chairman of…
Sinch Named 2024 Adobe Digital Experience ISV Resell Partner of the Year
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud,…