Avaya Earns Frost & Sullivan Competitive Strategy Leadership Award for Best Practices in…
Avaya OneCloud Delivers Strong and Effective Communications and Collaboration Solutions to Enable Outstanding Customer and User…
Browsing Tag
CCaaS
Revation Systems Upgrades Next Generation Digital Engagement Platform for Contact Centers
Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer…
Bandwidth Announces Integration with Pindrop to Add Out-of-the-Box Voice Authentication for…
Native integration on the Bandwidth platform with the leading fraud and authentication solution gives enterprise contact centers a…
UJET Named Google Chrome Enterprise Recommended Partner
World’s Most Advanced Cloud Contact Platform Empowers Customers With Smarter, More Secure Customer Experiences on Chrome OS…
Avaya Study Finds the Most Successful Businesses Focus on Total Experience
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced results of an online…
UJET Launches CX Intercloud, the Contact Center Industry’s First Cloud to Cloud Failover Solution
Simultaneous Configuration Across AWS and GCP Ensures 100% Uptime and Availability for Customer Service and Sales Operations…
Balto Announces New Seamless Integration with 8×8
Expedited integration makes premier real-time guidance platform available to 1.2 million softphone users at record speed
Balto,…
SingleComm Streamlines Tech and Lowers Costs While Increasing Customer Engagement
Six Primary Services Proven to Cut Agent Training Time and Limit Inefficiencies
SingleComm, the all-in-one contact center…
BDO Enhances Global Communications, Collaboration, and Customer Engagement with 8×8 XCaaS
Leading Public Accounting, Tax, and Advisory Firm Deploys 8x8 Voice for Microsoft Teams and 8x8 Contact Centre for Microsoft Teams…
Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact…
First Duet in the contact center space enables enterprise customers to unbundle telephony and enjoy cloud-based flexibility,…