Cresta Wins 2024 Business Intelligence Group Artificial Intelligence Excellence Award News Desk Mar 21, 2024 Cresta, a leading provider of generative AI for contact centers, announced that the Business Intelligence Group has named them a…
How Chatbots For Marketing Helps To Improve Customer Experience? Renuka Kulkarni Nov 15, 2022 Imagine you are surfing through some online store and a chat pops up offering you some of the best products or suggesting what to…
Laiye Acquires Mindsay to Lead the Market Shift to Intelligent Automation PR Newswire Apr 14, 2022 Global Intelligent Automation leader Laiye announced its acquisition of Mindsay, a leading European enterprise chatbot and…
Top 5 Emerging Chatbot Trends Transforming Businesses in 2024 Aparna M A Apr 6, 2022 The rise in on-demand messaging is changing how customers prefer to communicate. Many industries are now using chatbots to engage…
Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with… Business Wire Apr 6, 2022 Strategic acquisition expands Cyara’s digital CX assurance capabilities Cyara, provider of the award-winning Automated Customer…
How Are the Novel AI Chatbots Redefining Customer Service in 2023? Alisha Patil Mar 31, 2022 If you've ever wondered how customer service is evolving in the digital age, you're in for a treat. In 2023, we're witnessing a…