contact-center-as-a-service

Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the …

NICE announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service…

Five9, provider of the Intelligent CX Platform, announced that it has once again been positioned by Gartner as a Leader in the…

RapidScale, a Cox Business company, proudly announces the launch of its new Contact Center as a Service (CCaaS) solution, fueled…

Genesys, a global cloud leader in AI-powered experience orchestration, has received worldwide recognition as the No. 1 growth…

Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications…

Joint Offering Strengthens Business Communication Options for Managed Service Providers, Resellers, and Small Businesses in North…

Intermedia Interaction Analytics™, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of…

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement…

AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to…