Genesys Recognized as No. 1 Worldwide Growth Leader by Frost & Sullivan in Annual Radar Reports News Desk Jul 6, 2023 Genesys, a global cloud leader in AI-powered experience orchestration, has received worldwide recognition as the No. 1 growth…
Avaya Enterprise Cloud Enables Global Organizations To Future-Proof Communications News Desk Jun 20, 2023 Avaya Enterprise Cloud enables organizations to pursue hybrid cloud models by hosting parts of their communications…
Cloudli Acquires ConnectMeVoice to Expand Presence in the US Business Communications Market News Desk Jun 27, 2022 Joint Offering Strengthens Business Communication Options for Managed Service Providers, Resellers, and Small Businesses in North…
Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights… PR Newswire Jun 24, 2022 Intermedia Interaction Analytics™, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of…
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and… Business Wire Jun 21, 2022 New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement…
Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry PR Newswire Jun 9, 2022 AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to…
Sprinklr Creates the Next Generation Contact Center, Powered by Twilio Partnership Business Wire May 13, 2022 Sprinklr, the unified customer experience management platform for modern enterprises, today announced a new partnership with…
The Best Contact Center as a Service Software for Enterprise in 2022, as Indicated by Software… PR Newswire May 12, 2022 SoftwareReviews has published its 2022 Contact Center as a Service Data Quadrant, which reveals the top four providers for…
ISG to Publish Reports on Contact Center Services, Platforms Business Wire May 2, 2022 Upcoming ISG Provider Lens™ studies will evaluate how providers are meeting enterprises’ changing customer experience needs amid…
FlexIP Solutions Launches Flex Contact Center Pro Plus Service News Desk Apr 2, 2022 CCaaS Plus Professional & Managed Services Make Enterprise-Class Customer Experience Easy for Businesses of All Sizes FlexIP…