New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention
Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty
A majority of…
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contact center leaders
Level AI Launches Agent Screen Recording to Help Contact Centers Identify and Bridge Knowledge Gaps
Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday.…
LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact…
New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement…