contact center

LiveVox’s Quality Management and Analytics, Unified CRM, and Configurable Agent Desktops Honored for Exceptional Innovation…

Verint Cloud Platform Leverages AI, Analytics and Automation to Orchestrate Enterprise Resources for Improved Capacity,…

Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements…

SharpenCX’s AI Platform enables users with a suite of tools, helping agents to be more efficient, empowering managers to become…

AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to…

On heels of successful NYC relaunch, VIP events for customer care, marketing, and sales leaders resume internationally to meet…

SuccessKPI, Inc., an insight and action platform provider, announced the launch of its 'all-in-one' cloud analytics insight and…

Pure IP have announced the launch of its Dynamics Call Connect service, to enable inbound and outbound calling to the Microsoft…

AI-driven Customer Experience Contact Center leader helps partners drive greater business and customer value, faster, with a new…

Tyson Group was presented with a Gold Stevie® Award in the Sales Consulting Practice of the Year category in the 16th annual…