contact center

Bright Pattern unveils natively-built Remote Assist, which improves remote workforce efficiency, lower issue resolution time, and…

Companies to host webinar on how ERC achieved 40 to 70 percent improvements in speed to proficiency for each new hire with…

Cloud Communications Provider's Customer Success Orientation Team Wins for Launching 90-Day Customer Success Program…

Dialpad, Inc., the industry leader in AI-powered communication and collaboration, expands its cloud communications expertise with…

Talkdesk®, Inc., a global customer experience leader for customer-obsessed companies, has been selected by LifeSearch, the UK’s…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences…

DALBAR presents Customer Experience Excellence Award to Nationwide for 3rd Consecutive Year DALBAR announced that Nationwide…

Talkdesk empowers mobile workforces with more tools and control over the delivery of high-quality customer experiences Talkdesk…

FlexIP Solutions, a nationwide provider of custom managed communications solutions for businesses, announced the launch of Flex…

Celebrating Over a Decade of Recognition for Sales and Customer Service, VIZIO Named Customer Service Team of the Year VIZIO…