Gladly Launches AI on Voice Powered by Lifelong, Multichannel Customer Conversations
Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, announced the launch of Sidekick on…
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customer conversation
LivePerson announces new generative AI capabilities
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools …
LivePerson partner with Sycurio to Secure, Smooth Payments in Chat
LivePerson , the enterprise leader in digital customer conversations, and Sycurio™, the leading provider of seamless and secure…
Nilfisk Chooses Talkdesk Contact Center Solution
Leading manufacturer of professional cleaning equipment will harness power of artificial intelligence to clear a path towards…
The Only CCaaS Platform Built for Contact Centers by Experts in Contact Center Operations
7.ai Engagement Cloud™ natural, effortless, omnichannel interactions are proven to boost customer loyalty, agent productivity, and…
eGain Knowledge Hub Now Available for Cisco Webex Contact Center
Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive…
Lang.ai Raises $10.5M Series A to Help CX Teams Turn Conversations Into Insights and Automation
Lang.ai has announced its completion of a $10.5M Series A led by Nava Ventures with participation from new and existing investors…