customer experience management

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of an…

Proprietary analysis of more than 2 billion public messages from 13,000 organizations will help marketers evaluate social care…

Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox Gupshup, a…

As an official partner in the all-new TikTok Content Marketing specialty, Sprinklr is now the only TikTok Marketing Partner…

First-of-its-kind tool combines granular data to reveal the true impact of inflation and create better customer experiences…

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading CX Management…

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Text Analytics…

Key takeaways Datamatics provides a superior customer experience to its partners through an inherent amalgamation of the…

With Sprinklr Modern Care and Amazon Connect, brands can integrate contact center operations to create better customer experiences…

Webhelp, a leading global provider of customer experience (CX) and business solutions, announced it has been positioned by…