customer experience

Verint® and Five9 announced an expanded partnership through a new cloud-to-cloud platform integration designed to lead in the AI…

The digital customer journey has become the backbone of modern business success, as more customers interact with brands online…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Crescendo, creators of the first augmented-AI customer experience (CX) platform,  announced the appointment of Zack Urlocker to a…

The global consultancy Credera, in collaboration with Areteans, a Global Elite Partner of Pega, the leading enterprise artificial…

Cordial, the leading marketing platform that automates billions of data-driven emails, SMS and mobile app messages for companies…

In a big leap set to reshape the customer service landscape, T-Mobile and OpenAI have joined forces in a multi-year partnership…

Talkdesk is taking a leap forward in making customer interactions more personal and efficient with the launch of its latest…

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, has partnered with Singtel, …

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, is accelerating the adoption…