DATAMARK to Speak With Avaya at Customer Contact Week Globe Newswire Jun 22, 2022 The contact center firm announces its participation in an interactive panel at the annual Customer Contact Week Conference …
Cogito Releases New Product Capabilities and Integrations to Create the Connected Contact Center… Business Wire Jun 22, 2022 The enhancements and improved platform flexibility enable leading organizations to deliver enhanced customer experience and…
Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total… Chandni Maske Jun 22, 2022 Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that at Customer Contact…
ActiveCampaign Officially Opens New Dublin Hub, Welcomes Tánaiste of Ireland to Unveiling of New… Business Wire Jun 22, 2022 The company’s new space was met with positive feedback from employees, customers, government officials and partners last week…
New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention Business Wire Jun 22, 2022 Industry-leading text analytics uncover the agent behaviors that most impact customer satisfaction and loyalty A majority of…
Martech360 Interview With Ben Hindman, Executive Chairman & Head of Event Strategy, Splash Suchita Dey Jun 21, 2022 We have a better view of how to make virtual, in-person, and hybrid events a more integrated experience — so that even if an event…
Level AI Launches Agent Screen Recording to Help Contact Centers Identify and Bridge Knowledge Gaps Business Wire Jun 21, 2022 Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday.…
Top UK Retailer River Island Selects Cloudinary to Enrich its Online Shopping Experience Business Wire Jun 21, 2022 Cloudinary, the media experience cloud company that powers many of the world’s top brands, announced that leading UK retailer,…
Top Customer Service Executives to Attend Customer Experience Ecosystem: A Frost & Sullivan… PR Newswire Jun 21, 2022 This event provides participants insights, tools, and connections to help improve customer satisfaction rates, reduce customer…
Top Customer Service Executives to Attend Customer Experience Ecosystem: A Frost & Sullivan… Business Wire Jun 21, 2022 This event provides participants insights, tools, and connections to help improve customer satisfaction rates, reduce customer…