Equisoft Commissioned Study Finds that 82% of Life Insurers Surveyed are Moving to the Cloud to…
As life insurance carriers work to keep pace with innovation, the focus is shifting from customer-facing, front-end technologies…
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customer experience
Verse.io Announces Release of CallConnect™ to Modernize Call Centers With Conversational SMS
Verse.io, the market leader in humanized conversational texting and customer outreach automation, is on a mission to bring the…
UJET Named Finalist for Prestigious CCW Excellence Award in the Contact Center
Disruptive Contact Center Platform Recognized for Innovative Use of AI and Industry’s First Cloud-to-Cloud Failover Solution…
51% of CX Buyers Will Consider GigCX Workers in 2022, Survey Finds
CX executives embrace gig work to manage contact center operational inefficiencies. Domain experience, scalability viewed as chief…
Post-Click Experience Specialists Dataïads Set to Enter the UK Market
Dataïads – tech start-up specialising in the post-click experience – is entering the UK market and launching its proprietary…
New Survey Reveals 64 Percent of Consumers Have Jumped to a Competitor Following a Poor Customer…
Verint State of Digital Customer Experience Research Underscores the Need for Speed and Ease in Digital-First Customer Service…
Kum & Go Selects Myplanet for Mobile Commerce Digital Transformation
Family-owned convenience store chain Kum & Go has selected composable commerce experts Myplanet to further modernize their…
Matchbook Advances Trusted Data for Business Intelligence with Snowflake Partnership
Matchbook joins Powered by Snowflake program to accelerate enablement of data for faster decision-making
Matchbook AI…
AmplifAI Announces Customer Care Experts Reveal Secrets to Superior Performance
Customer Contact Week 2022 Event Reveals How to Leverage AI to Better Coach and Develop Agents
AmplifAI, the leading People…
Canto Unveils Media Delivery Cloud to Directly Connect Digital Assets Across E-commerce and Web…
New solution delivers digital assets in real time, eliminating the need for storing duplicate assets and optimizing web load times…