customer experience

Airline flight volumes are down, but airline customer communication is at an all-time high due to issues of flight cancellations,…

Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced Danny Gunter as the company’s first…

RV Retailer, LLC ("RVR") was recognized by Airstream for outstanding customer service in sales and service with the prestigious…

Fraugster, an AI payment intelligence company, today announced the launch of their latest product, Alternative Credit Decisions,…

Could you tell us about your journey in MarTech? I started my career in the very early days of CRM (pre-Salesforce!) and…

ActionIQ, the leading enterprise Customer Experience Hub (CX Hub) powered by a customer data platform (CDP), announced that…

Alida, a leader in Total Experience Management (TXM), announced Motivus, an experience-based sales and customer service, and…

Following its recent SX Live conference for the support industry, SupportLogic, the world's first support experience platform,…

LiveVox Holdings, Inc. , a leading cloud-based provider of customer service and digital engagement tools, released the results of…

Service Management Group (SMG), an enterprise customer and employee experience management partner to more than 500 brands, has…