customer experience

All eyes are on the cool new kid on the block, CRM software, whose popularity is rapidly growing. Naturally, curiosity surrounds…

MetTel's Customer Service team and leaders recognized in three categories for their outstanding performance MetTel, a digital…

NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent…

Voya Financial, Inc., announced that it has hired Jessica Saperstein for the position of chief customer experience officer. “I…

With Salesforce Customer 360, Bose will implement Service, Marketing, and Commerce Clouds, as well as MuleSoft technologies, to…

Acquisition Brings Advanced, AI powered Omnichannel Conversational Engagement Solutions to BFSI Organizations Gupshup, a global…

McorpCX announced that Forrester Research, Inc has listed the Company in their recent report Now Tech: Customer Experience…

Geoff Galat joins Monetize360 as Chief Marketing Officer (CMO), bringing 30+ years of experience as a CMO to the role…

EarlyBirds, an Australian company that manages a business to business (B2B) platform that provides a way for early adopters,…

Joint solution will enable FAST channel playout, AVOD streaming and delivery to mobile devices  VIDAA USA, Inc., the provider of…