customer experience

NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated NICE announced that it has been…

Swell, the customer experience platform for local businesses, announced that its leadership team will be expanding with new SVPs…

Jersey Mike's Subs announced it has appointed SOCi, Inc. as its global platform of record for localized marketing. Jersey Mike's,…

Intercom debuts new products and platform innovation at New at Intercom event Intercom, the Engagement OS, launched two new…

Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the…

Brands and retailers can broadcast to unlimited audiences through ShopStream, while drawing in shoppers for one-on-one guidance…

AiDash expands leadership team to support continuing global growth and customer delight AiDash, a leading provider of…

7.ai, Inc., a recognized leader in omnichannel conversational artificial intelligence (AI) and contact center services, announced…

Avaya OneCloud Delivers Strong and Effective Communications and Collaboration Solutions to Enable Outstanding Customer and User…

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and communications workflow automation provider, is proud to…