customer experience

According to a recent McKinsey study, marketing and sales professionals from all major industries agree that Big Data and…

Companies in the Asia Pacific region can now exceed today’s consumer and employee expectations by delivering effortless,…

HubSpot, the customer relationship management (CRM) platform for scaling companies, announced that Rob Giglio has joined the…

Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List…

Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting…

ISG Provider Lens™ report sees BPO providers helping insurance carriers cut costs, replace legacy IT systems and meet rising…

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been…

North Highland, the leading change and transformation consultancy, has been included in Forrester's Now Tech: Customer Experience…

A complete SaaS portfolio of business communications for Communications Service Providers (CSPs), Channels and Systems Integrators…

Infobip’s CPaaS extension helps organizations and enterprises vastly improve customer experience and boost loyalty with the…