customer experience

Banking professionals reveal strategic priorities for customer engagement in 2022 While 49% of banking…

Independent report named InMoment among key vendors for text analytics platforms and applications This report includes 28…

Craig Pratt, Former Worldwide VP of Sales Initiatives for ServiceNow and Former Senior Director of Worldwide BRS Sales Strategy…

We, as marketers, are well aware of the vital role social media plays in our marketing efforts. It's no surprise that a whopping…

The year 2024 is likely to witness significant changes in marketing, fueled by advancements in technology, data privacy concerns,…

NICE’s end-to-end integrated contact center platform, CXone, delivers proven business success and is highly ranked by customers…

CommX Was Founded by Bloomreach, Fast, Mirakl, ShipBob, and Sinch, and is Fueled by Insights From CommerceNext Leading…

- 88% of respondents consider delivering an outstanding customer experience (CX) an important goal with 38% expecting top-line…

Company Plans to Host SX Live, the First Industry Conference Focused on the Support Experience, April 5-7\ SupportLogic,…

Recognized as one of the fastest-growing private companies in America two years in a row, Forcivity furthers Apps’ existing…