customer experience

Pendo, the all-in-one product experience platform, announced that it has acquired Zelta AI, a New York City-based startup that…

NICE announced that it has been recognized as a MetriStar Top Provider in the 2024 Metrigy reports for Self-Service, Agent Assist…

In today's digital age, customers are more empowered than ever. They expect brands to not only address their queries but also…

On July 30, 2024, SurveyMonkey, a global leader in online surveys and forms, announced a new offering: SurveyMonkey for CX. This…

Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that it has been…

Frost & Sullivan recently analyzed the customer experience (CX) outsourcing services industry and, based on its findings,…

Cognizant announced the launch of Cognizant Moment™, the next evolution of the company's digital experience practice area,…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

evaluagent, a global leader in contact center quality assurance, agent performance improvement and workforce engagement software,…

8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced recent innovations…