Cognigy Leads in 2024 ‘Conversational AI’ Report News Desk May 16, 2024 Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester…
ibex Launches 3rd Annual CX Leadership Awards News Desk May 16, 2024 ibex , a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions,…
Merkle Emerges as Leader in Everest Marketing Matrix News Desk May 16, 2024 Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced Everest Group…
Gorgias Raises $29M in New Funding to Lead the New Era of AI-Powered Customer Experience for… News Desk May 16, 2024 Gorgias, the leading customer experience (CX) platform trusted by more than 15,000 ecommerce brands, announced $29 million in…
Gregory FCA Acquires BackBay Communications to Forge a Powerhouse in Financial Services Strategic… News Desk May 16, 2024 Gregory FCA, one of the nation’s top 40 largest public relations firms, has acquired BackBay Communications, a specialized…
Customer Experience Automation: 7 Key Practices for Better Client Satisfaction Aparna M A May 15, 2024 Customers nowadays expect seamless and personalized experiences across all touchpoints with a brand. A staggering 86% of buyers…
Birdeye Unveils Integration with Apple Business Connect API News Desk May 15, 2024 Birdeye, the leading reputation, social media and customer experience platform for local businesses, is proud to announce an…
Calabrio’s Workforce Management Contact Center Software Integrates with Avaya Experience Platform™… News Desk May 15, 2024 Calabrio, a leader in workforce performance, announced an integration with another solution from Avaya, a global leader in…
LISTENGAGE ACQUIRES 1TO1 News Desk May 15, 2024 ListEngage has signed a definitive agreement to acquire 1to1, a premiere Salesforce Personalization consulting agency, providing…
Verizon unveils new AI tools to transform customer experience News Desk May 15, 2024 Verizon is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves…