customer experience

Coveo, the leading enterprise AI platform that brings AI search and GenAI to every point-of-experience, enabling remarkable…

LivePerson, the enterprise leader in digital customer conversations, announced the launch of new capabilities, partnerships, and…

CCC, a leader in advancing copyright, accelerating knowledge, and powering innovation, was named a Bronze Stevie Award winner for…

Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester…

 ibex , a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions,…

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced Everest Group…

Gorgias, the leading customer experience (CX) platform trusted by more than 15,000 ecommerce brands, announced $29 million in…

Gregory FCA, one of the nation’s top 40 largest public relations firms, has acquired BackBay Communications, a specialized…

Customers nowadays expect seamless and personalized experiences across all touchpoints with a brand. A staggering 86% of buyers…

Birdeye, the leading reputation, social media and customer experience platform for local businesses, is proud to announce an…