A Comprehensive Guide on B2B eCommerce Aparna M A Mar 27, 2024 There are approximately 3 million B2B businesses in the United States alone. This means companies have to find ways to streamline…
ibex Appoints Amanda Gunter Vice President of Business Development News Desk Mar 27, 2024 ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced that…
Intradiem and CommunityWFM Announce Strategic Partnership to Deliver Exceptional Agent and Customer… News Desk Mar 27, 2024 Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center…
NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire… News Desk Mar 27, 2024 NICE announced the next generation of Enlighten Copilot designed specifically for supervisors and CX decision-makers powered by…
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency News Desk Mar 27, 2024 Calabrio, the workforce performance company, announced general availability of its new generative artificial intelligence…
Medallia Named a Strong Performer in Real-Time Interaction Management by Independent Research Firm News Desk Mar 27, 2024 Medallia, Inc., the global leader in customer and employee experience, announced that it has been named a Strong Performer in The…
CallMiner Named a Leader in the 2024 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge… News Desk Mar 27, 2024 CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced that it has been named…
Drift Named a Leader in Conversation Automation Solutions for B2B Report News Desk Mar 27, 2024 Drift, a Salesloft company and the leader in buyer experience and Conversational AI, announced it has been recognized as a Leader…
Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value News Desk Mar 27, 2024 Cisco at Enterprise Connect today announced new offerings within its Webex cloud customer experience solutions. Efficiently…
Merkle Brings Identity-Powered Customer Experience to Adobe Summit 2024 News Desk Mar 27, 2024 Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, will be presenting several…