customer experience

LEAP, THE HORIZON INFORMATION TECHNOLOGY, has announced it is leveraging Communications APIs from Vonage to expand its global…

Inspiro, a global leader in customer experience outsourcing, has been awarded the title of Outsourcing Partner of the Year at the…

Cresta, the end-to-end generative AI platform for contact centers, announced it has been named to the 2024 Forbes AI 50 list of…

Medallia, Inc., the global leader in customer and employee experience, announced its recognition as a Leader in the SPARK Matrix™…

Khoros, a leader in digital customer engagement software, announced the patent-pending next-gen Khoros Customer Care Cloud. This…

Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, announced Munil Shah as its new chief…

Progress, the trusted provider of infrastructure software, announced new powerful capabilities and enhancements in the latest…

TaskUs, Inc, a leading provider of outsourced digital services and next-generation customer experience to the world’s most…

Verint, The Customer Engagement Compan, announced that its Open Platform was named winner in the “Best Use of Artificial…

Cresta, the end-to-end generative AI platform for contact centers, unveiled new human-in-the-loop AI capabilities to improve CX,…