customer experience

Inbenta, a complete customer experience platform powered by AI, unveiled three enhancements to its award-winning Digital…

Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, is enabling contact centers to elevate…

MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer…

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of…

Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the…

Front, the modern customer service platform, announced that co-founder Mathilde Collin is taking over as Executive Chairman of…

Five9, provider of the Intelligent CX Platform, announced GenAI Studio an industry-first solution that allows organizations to…

NICE unveiled NICE Enlighten XM, the latest advancement to NICE’s CX AI solution, Enlighten, that leverages large language models’…

Talkdesk, Inc . , a world-leading AI-powered contact center for businesses of all sizes, announced an expanded partnership with…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…