customer experience

A global leader in AI-enabled customer service solutions, Cognigy, announced the availability of its cutting-edge platform in the…

Emplifi, a leading customer engagement platform, announced Ohad Hecht as its new CEO. Hecht takes over the top leadership position…

Commercetools, the composable commerce global leader, launched commercetools Foundry at the National Retail Federation's Big Show.…

Bright Pattern, an industry-leading provider of cloud-based omnichannel contact center software solutions, has been rated #1 by…

In a groundbreaking move, GTS, a leading provider of interaction management solutions, announced its strategic acquisition of…

New Relic, the all-in-one observability platform for every engineer, announced the company has been named a Customers’ Choice in…

DISQO, the leading brand experience platform, announces the promotion of David Karp to Chief Customer Officer. Karp is a key…

Global compliance technology solutions and services provider Sovos announced the appointment of Dominic Constandi as its new Chief…

Chatmeter, the leader in reputation management and multi-location intelligence, announced the release of Pulse AI: Signals,…

Calabrio, announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance…