customer experience

Bucher + Suter, a leader in contact center solutions, has announced a partnership with Upstream Works, a provider of omnichannel…

Celebrus, a leader in first-party data capture and identity resolution, and Optimizely, the leading digital experience platform…

ServiceNow, the AI platform for business transformation, and Five9, provider of the Intelligent CX Platform, announced an…

On November 12, 2024, Dialpad launched Dialpad Support, a next-generation AI-powered contact center solution designed to enhance…

On November12, 2024, CoreMedia launched CoreMedia KIO, an innovative AI-driven platform designed to revolutionize enterprise…

On November 12, 2024, Natterbox, a leader in cloud contact center solutions, announced the launch of AI Assist, a new feature…

AnswerLab, the leader in defining the next generation of customer-centric brand experiences, announces the appointment of Megan…

QuestionPro, a global leader in online survey and research services and Thematic, a leader in AI-driven customer feedback…

Partnership with global travel loyalty programme means Nectar members will soon be able to use and earn Nectar points on hotel and…

On November 11, 2024, Mitel, a leader in business communications, expanded its partnership with Talkative, an AI customer service…