customer experience

Silverpush, a global leader in cookieless advertising solutions has recently announced its strategic partnership with 4D, the…

Precisely, the global leader in data integrity,  announced the launch of EngageOne RapidCX, bringing the latest innovation in…

Simplr, a bot-first CX outsourcing solution that offers automation and human agents,  announced a major infusion of generative AI…

Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance…

Gladly, the only customer service platform built around people not cases, released the Hero Experience Report 2023, which dives…

Monitronics International, Inc., announced that it has entered into a Restructuring Support Agreement (“RSA”) with (i) lenders…

Quick resolutions and access to multiple customer communication channels are two of the top expectations for consumers when…

With a whopping 6.95 billion mobile app users worldwide, savvy business owners can leverage this statistic to their benefit. After…

Optimizely, the leading digital experience platform (DXP) provider,  announced it has named seasoned product leader Rupali Jain as…

Earnings reports and industry research show mobile apps are the digital center of customer experience, generating more than three…