customer interactions

Artificial Intelligence (AI) has become a cornerstone of modern business strategies, changing how companies interact with their…

Customer service refers to the support and advice offered by a company to its customers before and after they purchase or use a…

On October 8, 2024, boost.ai announced the launch of AI-powered CX Insights, introducing three new features to its conversational…

In the race to outshine rivals, and boost their revenue, businesses are always looking for effective strategies. One powerful…

Navigating through the multitude of marketing terms and plans can be overwhelming, given the array of options available. If your…

Cogito, the leader in real-time AI coaching and guidance for the enterprise, announced the signing of a multi-year agreement for…

IBM announced plans to expand its longstanding partnership with Adobe to help brands successfully accelerate their content supply…

Simplr, a bot-first CX outsourcing solution that offers automation and human agents,  announced a major infusion of generative AI…

Dominion DMS announces certified SecureVUE integration between TruVideo's shopper engagement and service experience products and…

Accomplishments highlight commitment to delivering world-class, digital-led CX for customers powered by the best CX human…