How to Create an Effective Customer-Centric Marketing Plan? [+ Free Tips] Aparna M A Nov 13, 2023 Navigating through the multitude of marketing terms and plans can be overwhelming, given the array of options available. If your…
Cogito Expands Relationship with Fortune 25 Consumer Technology Company; Supports Frontline Contact… News Desk Aug 24, 2023 Cogito, the leader in real-time AI coaching and guidance for the enterprise, announced the signing of a multi-year agreement for…
IBM Expands Partnership with Adobe To Deliver Content Supply Chain Solution Using Generative AI News Desk Jun 19, 2023 IBM announced plans to expand its longstanding partnership with Adobe to help brands successfully accelerate their content supply…
Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service PR Newswire May 17, 2023 Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI…
Dominion DMS announces integration with TruVideo to VUE DMS PR Newswire Sep 29, 2022 Dominion DMS announces certified SecureVUE integration between TruVideo's shopper engagement and service experience products and…
HGS Wins 7 Awards, Distinctions for Customer Experience Excellence and Employee Training PR Newswire Jul 1, 2022 Accomplishments highlight commitment to delivering world-class, digital-led CX for customers powered by the best CX human…
Jebbit Releases New Zero-Party Data Innovations Enabling Brands to Create More Personalized… Business Wire Jun 30, 2022 Zero-party data company introduces a suite of self-serve privacy-safe, interactive customer engagement solutions to drive sales…
NICE CXone Awarded TMC’s 2022 Cloud Computing Product of the Year Award Business Wire Jun 24, 2022 NICE’s CXone is the leading digital-first CX platform allowing organizations to create frictionless experiences NICE announced…
Cogito Announces Updates to Emotion AI Software on Salesforce AppExchange, the World’s Leading… Business Wire Jun 15, 2022 Customers can now benefit from the power of Emotion AI for real-time coaching, guidance and continuous CX and EX measurements…
Observe.AI Launches Auto QA, the Industry’s First Adaptive Automation for Boosting Agent Performance… Business Wire May 25, 2022 Auto QA accelerates quality assurance and coaching workflows for faster business-improving impact at scale …