customer satisfaction

First in Series of Benchmarking Reports for 2022 Finds Customer Frustration and Lack of Trust Lead to Missed Revenue, With Some…

All eyes are on the cool new kid on the block, CRM software, whose popularity is rapidly growing. Naturally, curiosity surrounds…

NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent…

With Salesforce Customer 360, Bose will implement Service, Marketing, and Commerce Clouds, as well as MuleSoft technologies, to…

FlexIP Solutions, a nationwide provider of custom managed communications solutions for businesses, announced the launch of Flex…

Celebrating Over a Decade of Recognition for Sales and Customer Service, VIZIO Named Customer Service Team of the Year VIZIO…

CCaaS Plus Professional & Managed Services Make Enterprise-Class Customer Experience Easy for Businesses of All Sizes FlexIP…

Clickatell's new Chat Commerce Trends Report finds 88% of CX leaders agree that using chat channels for payments will help meet…

Speech-enabled Application Delivers Remarkable Accuracy Plus Human-like Interactions with Guests Marco's Pizza, one of the…

The customer onboarding platform held onto the top spot in last year’s newly created category while reaching past barriers thanks…